From where are your products shipped?
All of our products are shipped from our Japan or Hong Kong warehouses.
Japan warehouse location:
〒150-8510, 2-19-19, Wako Miyamasuzaka Building, Shibuya, Shibuya-ku, Tokyo, Japan.
Hong Kong warehouse location:
10th Floor, Port 33, 33 Tseuk Luk St, San Po Kong, Hong Kong.
Do you ship overseas?
Yes, we ship all over the world.
How long will it take to get my order?
Orders usually take 5-7 days to arrive after being shipped out by the shipping carrier. Delivery details will be provided in your confirmation email.
What shipping carriers do you use?
We use all major carriers (e.g. FedEx, DHL, UPS), and local courier partners (Japan Post EMS). You’ll be asked to select a delivery method during checkout depending on your location.
How do I track my order?
Within 5-7 days of placing your order, your package will be scanned at the carrier’s sorting facility. You will then receive an e-mail from us containing your package’s tracking information.
Is shipping free?
Free global express shipping is provided by Chrome World.
Do I have to pay customs or taxes?
No, all customs and taxes are prepaid and included in the price.
