FAQ
SHIPPING & DELIVERY
To place your order, select the item(s) that you wish to purchase and add it to your shopping cart. Then, proceed to the checkout page where you must fill in your personal information and pay for the order. Make sure to double check that you have filled in your details correctly to ensure that you receive all the necessary info and that your order is delivered without any complications.
If you need any help, we strongly advise you to speak to one of our Customer Service Representatives by sending us a message on our Contact Us page.
We have several verification stages when customers place an order, this is done to provide our customers with the highest level of security.
If your order is successful, you should within the next 10 minutes receive an order confirmation via the e-mail address provided by you at the checkout page. If not, please contact us and we can assist you in this matter.
In the event you wish to cancel your order, please contact us.
Upon receiving your cancellation request, we will reach out to our carrier service and request that the package be rerouted back to our warehouse. Once we receive the returned package, we will process the order, issue a full refund to your account, and notify you via email.
Kindly note that at this time we are unable to cancel orders before they are shipped.
Once an order is submitted, we are unable to change the ordered products or the quantity selected.
In this situation, we suggest you contact us and cancel the incorrect order.
Thereafter, we recommend you place a new order for your desired item(s) on our website at your own convenience.
If you wish to change your delivery address, please contact us and we will do our best to assist you in this matter.
In the event that we are unable to process the address change directly in our system, usually because the package has already been shipped, we will need to contact our courier to request a change of delivery address.
In order to help you further, we would really appreciate if you could provide us with the following information :
– First and Last name,
– Company name (if needed),
– Street name and number,
– Zip code and City,
– Country,
– Phone number and Email Address.
All products are shipped from our Japan or Hong Kong warehouses.
Yes, we ship all over the world (except the countries listed below). Tax will vary depending on country, and will be added at checkout.
– Argentina
– Bouvet Island
– Christmas Island
– Crimea
– Cuba
– Heard Island
– Iran
– Libya
– McDonald Island
– North Korea
– Palestine
– Somalia
– Sudan
– Syria
– Turkmenistan
It depends on where you are. Orders usually take 3-5 business days to arrive after being shipped by the shipping carrier. Delivery details will be provided in your confirmation email.
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
Within 5-7 business days of placing your order, your package will be scanned at the carrier’s sorting facility. You will then receive an e-mail from us containing your package’s tracking information.
Free global express shipping is provided by Chrome World.
Yes, we can remove the invoice. Simply tell us to remove the invoice during checkout in the Order Notes section.
Nevertheless, a certificate of authenticity card is included with all of our orders. This document does not include any pricing information. We ask that you hold onto this card, as the information it contains will help us to look up your order in the event that the order needs to be returned or a warranty claim processed.
If you receive your package and it is not what you ordered, please contact us immediately. We will do everything we can to correct our mistake as quickly as possible.
Once the carrier has made their first delivery attempt to your address, you can contact the carrier’s local office and ask them to deliver your package to your nearest carrier access point. Some may even allow you to arrange for your order to be dropped off at an access point at any time.
Your package will be delivered to a secure location where you can pick it up at your own convenience.
If you have received your Tracking Number, we urge you to contact the carrier’s local office near you. The carrier will have more accurate information regarding the status of the delivery.
If you have successfully placed your order but not received your Tracking Number, please contact us and we will look into this for you immediately.
Due to high volumes, you may not receive your order confirmation instantly. The order confirmation and/or your tracking information will be sent out to you via email within the nearest 48 hours. We kindly ask you to wait 48 hours to receive either your order confirmation or your tracking information before contacting us. In the events, you have been debited in your bank account, you can safely know that your order has been successful. We apologize for any confusion and thank you for your patience.
