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Return & Refund Policy

*PLEASE NOTE THAT TO BE ELIGIBLE FOR RETURNS OR EXCHANGES, ALL RETURN SHIPPING COSTS NEED TO BE PREPAID BY THE CUSTOMER, UNLESS THE ITEM(S) RECEIVED IS DEFECTIVE OR THE INCORRECT PRODUCT*

Our refund policy lasts 14 days starting from when your order was delivered to you. If 14 days have gone by since you received your item, unfortunately we can’t offer you a refund. 

Please email us at [email protected] if you would like to return your products for a refund, AND IF you are eligible for a refund according to the below scenarios:

THE PRODUCTS NEVER ARRIVED

Please email us at [email protected] if your tracking number indicates that your order has been delivered, but you have not actually received your item(s). After we verify this information, we may or may not ask you to return the item(s) to us. We will then process your refund immediately.

DAMAGED UPON ARRIVAL

If your item(s) is damaged or defective upon arrival, email us with photos of your order and explain why it is damaged or defective. After we verify this information, we will process your refund immediately.

BROKEN AFTER USE

We are not responsible for any issues with your products after you wear them.

CUSTOMER CHANGES THEIR MIND

We will not offer you a refund if you change your mind and decide you no longer want your products after receiving your order. In this scenario, we will only offer a free exchange or store credit.

INCORRECT PRODUCT

If you realize your item(s) is the wrong product upon arrival, email us with photos of your order and explain why it is incorrect. After we verify this information, you will need to return the order back to us and we will send you the correct product, or process a refund if you wish. We will pay for return shipping costs.

REFUNDS (IF APPLICABLE)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 business days. 

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. 

Next contact your bank. There is often some processing time before a refund is posted. 

If you’ve done all of this and you still have not received your refund yet, please email us at [email protected] 

 

*Kindly note that Chrome World is not responsible for any items lost during the return shipping.