*PLEASE NOTE THAT TO BE ELIGIBLE FOR RETURNS OR EXCHANGES, ALL RETURN SHIPPING COSTS NEED TO BE PREPAID BY THE CUSTOMER, UNLESS THE ITEM(S) RECEIVED IS DEFECTIVE OR THE INCORRECT PRODUCT*
Our refund policy lasts 14 days starting from when your order was delivered to you. If 14 days have gone by since you received your item, unfortunately we can’t offer you a refund.
Return address: Chrome World JP, 54 Jervois Street, Sheung Wan, Hong Kong
Please email us at firstname.lastname@example.org if you would like to return your products for a refund, AND IF you are eligible for a refund according to the below scenarios:
Please email us at email@example.com if your tracking number indicates that your order has been delivered, but you have not actually received your item(s). After we verify this information, we may or may not ask you to return the item(s) to us. We will then process your refund immediately.
If your item(s) is damaged or defective upon arrival, email us with photos of your order and explain why it is damaged or defective. After we verify this information, we will process your refund immediately.
We are not responsible for any issues with your products after you wear them.
We will not offer you a refund if you change your mind and decide you no longer want your products after receiving your order. In this scenario, we will only offer a free exchange or store credit.
If you realize your item(s) is the wrong product upon arrival, email us with photos of your order and explain why it is incorrect. After we verify this information, you will need to return the order back to us and we will send you the correct product, or process a refund if you wish. We will pay for return shipping costs.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-10 business days.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please email us at firstname.lastname@example.org.
*Kindly note that Chrome World is not responsible for any items lost during the return shipping.